FAQs

FAQs (Frequently Asked Questions)

1. Are your products safe for children and babies? Yes, all our products are designed with the safety of children and babies in mind. We prioritize using non-toxic materials and follow strict safety standards to ensure the well-being of your little ones.

2. Can I personalize the gifts and keepsakes? Absolutely! Personalization is one of our specialties. We offer a wide range of options to customize your chosen item, including names, initials, dates, and even special messages. Simply follow the instructions provided on the product page to personalize your gift.

3. How long does it take to personalize and ship my order? The time it takes to personalize and ship your order may vary depending on the product and the level of customization. Generally, it takes about 1-3 business days to process and personalize your item. Once personalized, shipping times will depend on your location and the shipping method chosen during checkout. We strive to ensure your order reaches you as soon as possible.

4. Can I include a gift message with my order? Absolutely! We understand the importance of adding a personal touch to your gift. During the checkout process, you will have the option to include a gift message. Simply provide the desired message, and we will make sure it is included with your order.

5. Do you offer gift wrapping services? Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to select gift wrapping for your item. Our team will carefully wrap your gift with love and attention to detail, ensuring it arrives ready to delight the recipient.

6. What payment methods do you accept? We accept a variety of payment methods to provide convenience and security. These include major credit cards such as Visa, Mastercard, and American Express. Additionally, we also accept payments through PayPal and Apple Pay for added flexibility.

7. What is your return and refund policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer support within 14 days of receiving your item. We will gladly assist you with returns, exchanges, or refunds based on the specific circumstances and our return policy.

8. Can I track the progress of my order? Absolutely! Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your order and get real-time updates on its status.

9. Do you offer international shipping? Yes, we offer international shipping to many countries, including Australia and several others. Please note that shipping fees and delivery times may vary depending on the destination country. During the checkout process, you will be able to see the available shipping options and associated costs.

10. How can I contact your customer support team? Our customer support team is here to assist you with any inquiries or concerns you may have. You can reach us by sending an email to belovedco.au@gmail.com, or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide you with the assistance you need.

If you have any further questions or need additional information, please don't hesitate to contact us. We are here to make your shopping experience enjoyable and stress-free.